AI chatbot for the web in Mokrá-Horákov simplifies daily communication with citizens and puts time back where it is least in a small office.
On the municipal website, the same questions are repeated over and over again. How much is paid for waste. Where to report a dog. When are the documents dealt with. Who to contact. And when all these questions end up with the same people over and over again, it starts to take time exactly where it is least in the normal course of business.
That’s why an AI chatbot for the Mokrá-Horákov website makes so much sense. It didn’t add another layer of complexity. On the contrary, it has helped simplify everyday communication with citizens and make information available in the form people are actually looking for it.
What people most often solve
The chatbot’s topics most often revolve around contacts, waste management, culture, ID cards, the construction agenda or dog registration. This is exactly the type of communication that is repetitive, but at the same time needs to be easily accessible and understandable to people.
Result
Since its launch, the chatbot has handled over 12,000 inquiries in more than 6,500 conversations. But the most powerful result is very practical: it has given back over 640 hours of time to the office.
At the same time, it correctly handled 91.4% of the relevant queries. And a large part of the conversations took place outside normal working hours. This is when it is most evident what accessible office means in practice.
“Show me a single civil servant who will give you round-the-clock attention on his or her day off, and on a public holiday.”
Matyáš Charvát, Mayor of Mokrá-Horákov
Public reference
“The cooperation of our municipality Mokrá-Horákov with the start-up Citymind shows that public administration does not have to be just ossified and backward thanks to AI.”
Matyáš Charvát, Mayor of Mokrá-Horákov
Topics
Contacts, waste, culture, OP, construction agenda