Case studies

Mokrá-Horákov: Over 670 hours that were returned to the office

AI chatbot for the web in Mokrá-Horákov simplifies daily communication with citizens and puts time back where it is least in a small office.

MENDELU: when a university builds not one chatbot but a new layer of accessibility

MENDELU shows what true AI digitisation of a university can look like step by step: from a pilot in one faculty to a broader

O2 arena: when the answer is part of the experience

The AI chatbot for the web helps O2 Arena visitors find important information quickly and relieves the team of repetitive communication. For events, details

Sliač: when the city responds after working hours, it shows

Sliač is a strong Slovak practical example for more accessible communication without unnecessary waiting. The city does not have to be accessible only formally.

ECON MUNI: when a candidate finds the answer even at night

At ECON MUNI, an AI chatbot helps the web to manage peak times around admissions and gives applicants answers even when no one is

Mikulov: more accessible town, quieter roads

An AI chatbot for the web helps Mikulov manage day-to-day communication with citizens and visitors, saving time where a repetitive agenda would otherwise arise.

Prague 6: when a chatbot helps not only to answer, but also to improve the web

In Prague 6, it can be clearly seen that an AI chatbot for the web can be both a practical service for citizens and

Žilina: When AI chatbot is backed by expert research

Žilina is exceptional for Citymind because the impact of AI chatbot on the web is not only based on operational data, but also on