AI voicebot
Ensure accessible and responsive communication that works instantly.
Biggest advantages
Multitasking
Multiple calls at once, smooth peak handling without queues
Data security
Protected data in accordance with GDPR, AI Act and Data Act
Solutions designed to suit your type of institution
What institution do you represent?
How voicebot can help the Authority
Main benefits for municipalities
- Automatically collects cues such as malfunctioning lighting or damaged furnishings
- Enables effective communication and simplifies administrative processes
- Rapid deployment without the need to change existing office phone systems
- Allows citizens to call the same numbers they are used to
As a real person
Voicebot understands ungrammatical language and emotions. It can respond to context and ask follow-up questions, allowing for natural and effective conversation. It has the ability to “not jump in,” meaning it will wait if a citizen starts talking during a response.
Switching to a specialist
If the voicebot encounters a complex problem, it seamlessly transfers the call to a specialist. It provides a brief summary of what the user needed before transferring, ensuring efficient communication and quick resolution of more complex issues.
Ready to deal with any query
Safety a priority
Easy integration into your processes
Do you have your own PBX? (PBX / IP)
You will keep your existing numbers and infrastructure. Calls are routed from the PBX via SIP to the cloud, and the system automatically knows where they belong by the number dialed and triggers the correct voicebot.
Without its own control panel
Deployment begins simply with a pilot on a new issue to verify the benefits in practice. The solution can then be expanded – for example, by forwarding calls from the operator or moving to a cloud PBX.
Quick step-by-step deployment
Proposal for a solution
We will select the appropriate deployment model for your operation. We recommend deploying the voicebot on an existing known number to make the service as natural as possible for callers.
Integration
If you have your own PBX, you keep your existing numbers and infrastructure, and we connect calls to a cloud-based solution that automatically triggers the correct voicebot based on the number dialed. If you don't have your own PBX, the solution can be deployed without one on an existing known number or a suitable cloud option.
Commissioning
The voicebot can intuitively guide the caller, answer common questions, and transfer them to the right contact if needed. If you're not yet a Citymind customer, once it's up and running, we'll then invite you to the Citymind Manager for an overview of its operation and performance.
Subscription
AI voicebot
Deploy a voice AI agent to handle common phone inquiries, communication spikes and smart handoffs to the right contact.
The price depends on the size of the institution and the complexity of the deployment and is determined individually.
Implementation and individual configuration for Voicebot is not included in the subscription
- Voicebot and the Citymind Manager administration panel
- Transmission of information from the web and static documents
- Usage statistics, smart reports, recommendations and topic analysis
- Unlimited call minutes
- 150 languages, automatic detection
- 10 hours of consultations/year
- Smart monthly reports
Contact us
Do you have a question or are you interested in cooperation? Fill in the form and we will get back to you as soon as possible. You can also take advantage of a free online consultation.