Latest case studies
Uherský Brod: When Innovation Becomes an Everyday Service for Citizens
An AI chatbot on the website helps Uherský Brod streamline access to information, handle repetitive inquiries, and at the same time shows the city
Rožnov pod Radhoštěm: The City’s Investment in AI Is Paying Off Nearly Threefold
An AI chatbot on the website helps Rožnov pod Radhoštěm handle residents’ day-to-day inquiries, streamlines access to information, and is already delivering a tangible
Mokrá-Horákov: Over 670 hours that were returned to the office
AI chatbot for the web in Mokrá-Horákov simplifies daily communication with citizens and puts time back where it is least in a small office.
MENDELU: when a university builds not one chatbot but a new layer of accessibility
MENDELU shows what true AI digitisation of a university can look like step by step: from a pilot in one faculty to a broader
Customers love it
Prague 6
“There are currently a huge number of companies offering AI assistants for public administration. It is not easy to choose a quality, safe and effective solution – often these are overpriced products without clear governance, without taking into account the specific needs of cities or GDPR. Thanks to our involvement in the CommuniCity project, we were guaranteed an expert selection of a quality solution, a fast deployment and a transparent process.“
Vladimir Shuvarina
Representative, Director of KITT 6
Wet-Mountain
“The experience so far has exceeded our expectations. Just by the media interest her [AI Assistant Tessa] implementation has generated in practice. The added value was already realised by many at the launch, which took place symbolically on 1 May 2024, Labour Day, when not only the municipal office is closed and the employees are recharging for other tasks. But not Tessa, who tirelessly answered inquisitive questions at all hours of the day and night. Show me one single civil servant who will give you round-the-clock attention on his day off, and on a public holiday to boot. You must accept that AI is a never-ending self-learning process and you must allow it to make mistakes or inaccuracies. Tessa, for example, is still learning how to navigate through time correctly, for example, when asked about current cultural events, she will sometimes offer recent events.”
Matyáš Charvát
Mayor, legislative expert
Masaryk University
“Some time ago, we introduced a chatbot for applicants.
The most common topics? Entrance exams, study programs, sample tests. Interactions increased as the admissions process approached, especially at night when no one was on the phone at the faculty. I hope this is how the chatbot helped our applicants to sleep more soundly!
Citymind’s Econius has already answered more than 4,000 questions and helps you navigate the admissions process or the ECON MUNI study programs.”
Sylva Žáková Talpová
Vice-Dean ECON MUNI
Sliač
“If a person has questions about city services, hours of operation, or wants to learn more about local activities, Tessa is happy to help. She can answer most of the common questions and will even suggest what else you can ask if you’re interested in more details. For example, if you’re interested in the history of Sliač, Tessa will explain it to you.”
Ľubica Balgová
Mayor of Sliač
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