{"id":9612,"date":"2026-09-07T10:03:00","date_gmt":"2026-09-07T10:03:00","guid":{"rendered":"https:\/\/www.citymind.tech\/uhersky-brod-when-innovation-becomes-an-everyday-service-for-citizens\/"},"modified":"2026-09-07T11:39:18","modified_gmt":"2026-09-07T11:39:18","slug":"uhersky-brod-when-innovation-becomes-an-everyday-service-for-citizens","status":"publish","type":"post","link":"https:\/\/www.citymind.tech\/en\/uhersky-brod-when-innovation-becomes-an-everyday-service-for-citizens\/","title":{"rendered":"Uhersk\u00fd Brod: When Innovation Becomes an Everyday Service for Citizens"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9612\" class=\"elementor elementor-9612 elementor-9560\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c5acd2 e-flex e-con-boxed e-con e-parent\" data-id=\"63c5acd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b4234a elementor-widget elementor-widget-image\" data-id=\"9b4234a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/elementor\/thumbs\/Uhersky-brod-rt1vnbjvh51qvsu0om2sdkx77f6mi2ihjnnm7cl0ta.jpg\" title=\"Uhersky\u0301 brod\" alt=\"Uhersky\u0301 brod\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a55f5 elementor-widget elementor-widget-text-editor\" data-id=\"e7a55f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>An AI chatbot on the website helps Uhersk\u00fd Brod streamline access to information, handle repetitive inquiries, and at the same time shows the city what people are actually looking for on the site.<\/h3>\n<p><span style=\"font-weight: 400\">Uhersk\u00fd Brod is among the first cities in the Czech Republic to begin testing artificial intelligence in government offices. As early as 2023, Citymind was taking its first steps, and City Clerk Kamil V\u00e1lek helped get our project\u2014then called Tessabot\u2014included among the smart city solutions in the Smart Cities 2023 competition, in the IDEA category. Together, we went on to win first place in that category.<\/span><\/p>\n<h3><b>Where the Benefits Are Most Apparent<\/b><\/h3>\n<p><span style=\"font-weight: 400\">In Uhersk\u00fd Brod, people most often ask for contact information, phone numbers, email addresses, office hours, and practical administrative matters related to documents. A major topic involves ID cards and driver\u2019s licenses, required documents, the status of applications, or the correct office to visit: these are recurring questions that are important to a specific person at that moment.<\/span><\/p>\n<h3><b>What the data revealed<\/b><\/h3>\n<p><span style=\"font-weight: 400\">During the period under review, from May 2024 to August 2026, 6,551 conversations took place via the chatbot. The estimated number of users served reached 2,644, and 51% of the conversations took place outside of business hours\u2014in the evening, at night, on weekends, and at times when it is typically difficult to reach government offices by phone.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The most common topic was contacts, phone numbers, and emails. These accounted for 28% of all topic-based conversations\u2014a total of 2,399 conversations\u2014and the chatbot responded correctly in 94% of cases. This shows that it effectively addresses one of citizens\u2019 most common needs: quickly finding the right contact, department, or practical navigation information. Other prominent topics included obituaries, driver\u2019s licenses and ID cards, and the opening hours of individual departments. Regarding inquiries about documents, recurring questions included those about applications, required documents, pickup, processing status, or the correct office to visit.<\/span><\/p>\n<h3>Result<\/h3>\n<p><span style=\"font-weight: 400\">The AI chatbot saved an estimated 459 hours of routine work; at a rate of 300 CZK per hour, that amounts to 137,725 CZK.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The busiest time was between 9:00 a.m. and 12:00 p.m., which is when communication with the office tends to be most active. However, more than half of the conversations took place outside of business hours. The chatbot thus provides assistance during peak times throughout the day while also ensuring the city remains accessible even outside of regular business hours.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ed5f6 e-con-full e-flex e-con e-child\" data-id=\"84ed5f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-de9c5fc e-con-full e-flex e-con e-child\" data-id=\"de9c5fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c2bca79 e-con-full e-grid e-con e-child\" data-id=\"c2bca79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17e64e4 elementor-widget elementor-widget-counter\" data-id=\"17e64e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Response Success Rate for the \"Contacts\" Topic<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"94\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbeafa2 elementor-widget elementor-widget-counter\" data-id=\"fbeafa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Time saved<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"459\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cd4d7 elementor-widget elementor-widget-counter\" data-id=\"83cd4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Through conversations with citizens<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"6500\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> +<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecffbdc elementor-widget elementor-widget-text-editor\" data-id=\"ecffbdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #7822ff\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Topics<\/span><\/span><\/h3><p><span style=\"font-weight: 400\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Contacts, Documents, Obituaries, and Business Hours<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-320449e elementor-widget elementor-widget-spacer\" data-id=\"320449e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ed4d74 elementor-widget elementor-widget-html\" data-id=\"8ed4d74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"max-width: 552px;margin: 0 auto\">\n  \n  \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b2589 elementor-widget elementor-widget-spacer\" data-id=\"43b2589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"287a97a\" data-e-type=\"widget\" data-id=\"287a97a\"><strong id=\"e-mtr1n5i2-jb8h7o9\">Would you like to know how we've helped deploy over 110 additional solutions in government agencies and companies?<\/strong><br \/>Schedule a meeting with our CEO, Andrej Gono, Eng.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-9540f8c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9540f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendar.google.com\/calendar\/u\/0\/appointments\/schedules\/AcZssZ2ulJDjDgxYKPO8ga3WboQoibwjC0HgZ-r15TrfCeNBqKoK6JJ8ZhW9nJjHbe1xuoEcd1oimCPN\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Free Consultation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>An AI chatbot on the website helps Uhersk\u00fd Brod streamline access to information, handle repetitive inquiries, and at the same time shows the city what people are actually looking for on the site. Uhersk\u00fd Brod is among the first cities in the Czech Republic to begin testing artificial intelligence in government offices. As early as [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":9562,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,59],"tags":[],"class_list":["post-9612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot-for-websites","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Uhersk\u00fd Brod: When Innovation Becomes an Everyday Service for Citizens - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.citymind.tech\/en\/uhersky-brod-when-innovation-becomes-an-everyday-service-for-citizens\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uhersk\u00fd Brod: When Innovation Becomes an Everyday Service for Citizens - Citymind\" \/>\n<meta property=\"og:description\" content=\"An AI chatbot on the website helps Uhersk\u00fd Brod streamline access to information, handle repetitive inquiries, and at the same time shows the city what people are actually looking for on the site. 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