{"id":6810,"date":"2026-02-23T13:26:40","date_gmt":"2026-02-23T13:26:40","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/mokra-horakov-over-640-hours-returned-to-the-authority\/"},"modified":"2026-05-25T06:25:59","modified_gmt":"2026-05-25T06:25:59","slug":"mokra-horakov-over-640-hours-returned-to-the-authority","status":"publish","type":"post","link":"https:\/\/www.citymind.tech\/en\/mokra-horakov-over-640-hours-returned-to-the-authority\/","title":{"rendered":"Mokr\u00e1-Hor\u00e1kov: over 640 hours returned to the Authority"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mokrahorakov1\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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AI chatbot for the web in Mokr\u00e1-Hor\u00e1kov simplifies daily communication with citizens and puts time back where it is least in a small office.<\/h3>

On the municipal website, the same questions are repeated over and over again. How much is paid for waste. Where to report a dog. When are the documents dealt with. Who to contact. And when all these questions end up with the same people over and over again, it starts to take time exactly where it is least in the normal course of business. <\/span><\/p>

That’s why an AI chatbot for the Mokr\u00e1-Hor\u00e1kov website makes so much sense. It didn’t add another layer of complexity. On the contrary, it has helped simplify everyday communication with citizens and make information available in the form people are actually looking for it. <\/span><\/p>

What people most often solve<\/h3>

The chatbot’s topics most often revolve around contacts, waste management, culture, ID cards, the construction agenda or dog registration. This is exactly the type of communication that is repetitive, but at the same time needs to be easily accessible and understandable to people. <\/span><\/p>

Result<\/h3>

Since its launch, the chatbot has handled over 12,000 inquiries in more than 6,500 conversations. But the most powerful result is very practical: it has given back over 640 hours of time to the office. <\/span><\/p>

At the same time, it correctly handled 91.4% of the relevant queries. And a large part of the conversations took place outside normal working hours. This is when it is most evident what accessible office means in practice. <\/span><\/p>

“Show me a single civil servant who will give you round-the-clock attention on his or her day off, and on a public holiday.”<\/span><\/p>

Maty\u00e1\u0161 Charv\u00e1t, Mayor of Mokr\u00e1-Hor\u00e1kov<\/span><\/p>

Public reference<\/h3>

“The cooperation of our municipality Mokr\u00e1-Hor\u00e1kov with the start-up Citymind shows that public administration does not have to be just ossified and backward thanks to AI.”<\/span><\/p>

Maty\u00e1\u0161 Charv\u00e1t, Mayor of Mokr\u00e1-Hor\u00e1kov<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Relevant queries handled correctly<\/div>\t\t\t
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Time saved<\/div>\t\t\t
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Enquiries handled<\/div>\t\t\t
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Topics<\/span><\/h3>

Contacts, waste, culture, OP, construction agenda<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLink to source<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

AI chatbot for the web in Mokr\u00e1-Hor\u00e1kov simplifies daily communication with citizens and puts time back where it is least in a small office. On the municipal website, the same questions are repeated over and over again. How much is paid for waste. Where to report a dog. When are the documents dealt with. Who […]<\/p>\n","protected":false},"author":1,"featured_media":5799,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,59],"tags":[],"class_list":["post-6810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot-for-websites","category-case-studies"],"yoast_head":"\nMokr\u00e1-Hor\u00e1kov: over 640 hours returned to the Authority - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citymind-website.azurewebsites.net\/en\/mokra-horakov-over-640-hours-returned-to-the-authority\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mokr\u00e1-Hor\u00e1kov: over 640 hours returned to the Authority - Citymind\" \/>\n<meta property=\"og:description\" content=\"AI chatbot for the web in Mokr\u00e1-Hor\u00e1kov simplifies daily communication with citizens and puts time back where it is least in a small office. 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