{"id":6810,"date":"2026-07-08T09:03:00","date_gmt":"2026-07-08T09:03:00","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/mokra-horakov-over-640-hours-returned-to-the-authority\/"},"modified":"2026-07-08T07:03:24","modified_gmt":"2026-07-08T07:03:24","slug":"mokra-horakov-over-640-hours-returned-to-the-authority","status":"publish","type":"post","link":"https:\/\/www.citymind.tech\/en\/mokra-horakov-over-640-hours-returned-to-the-authority\/","title":{"rendered":"Mokr\u00e1-Hor\u00e1kov: Over 670 hours that were returned to the office"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6810\" class=\"elementor elementor-6810 elementor-5770\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c5acd2 e-flex e-con-boxed e-con e-parent\" data-id=\"63c5acd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b4234a elementor-widget elementor-widget-image\" data-id=\"9b4234a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/elementor\/thumbs\/mokrahorakov1-rmqfvpbltjcq2lmgtnafln6jb9tj1w9i7072eplvmc.webp\" title=\"mokrahorakov1\" alt=\"mokrahorakov1\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a55f5 elementor-widget elementor-widget-text-editor\" data-id=\"e7a55f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>AI chatbot for the web in Mokr\u00e1-Hor\u00e1kov simplifies daily communication with citizens and puts time back where it is least in a small office.<\/h3><p><span style=\"font-weight: 400;\">On the municipal website, the same questions are repeated over and over again. How much is paid for waste. Where to report a dog. When are the documents dealt with. Who to contact. And when all these questions end up with the same people over and over again, it starts to take time exactly where it is least in the normal course of business.     <\/span><\/p><p><span style=\"font-weight: 400;\">That&#8217;s why an AI chatbot for the Mokr\u00e1-Hor\u00e1kov website makes so much sense. It didn&#8217;t add another layer of complexity. On the contrary, it has helped simplify everyday communication with citizens and make information available in the form people are actually looking for it.  <\/span><\/p><h3>What people most often solve<\/h3><p><span style=\"font-weight: 400;\">The chatbot&#8217;s topics most often revolve around contacts, waste management, culture, ID cards, the construction agenda or dog registration. This is exactly the type of communication that is repetitive, but at the same time needs to be easily accessible and understandable to people. <\/span><\/p><h3>Result<\/h3><p><span style=\"font-weight: 400;\">Since its launch, the chatbot has handled nearly 13,000 inquiries across more than 6,900 conversations. The most significant result, however, is a very practical one: it has saved the agency over 670 hours of time. <\/span><\/p><p><span style=\"font-weight: 400;\">Overall, it correctly handled 90.9% of relevant inquiries. And a large portion of the conversations took place outside of regular business hours. That is precisely when the true meaning of an accessible government agency becomes most apparent.  <\/span><\/p><p><span style=\"font-weight: 400;\">&#8220;Show me a single civil servant who will give you round-the-clock attention on his or her day off, and on a public holiday.&#8221;<\/span><\/p><p><span style=\"font-weight: 400;\">Maty\u00e1\u0161 Charv\u00e1t, Mayor of Mokr\u00e1-Hor\u00e1kov<\/span><\/p><h3>Public reference<\/h3><p><span style=\"font-weight: 400;\">&#8220;The cooperation of our municipality Mokr\u00e1-Hor\u00e1kov with the start-up Citymind shows that public administration does not have to be just ossified and backward thanks to AI.&#8221;<\/span><\/p><p><span style=\"font-weight: 400;\">Maty\u00e1\u0161 Charv\u00e1t, Mayor of Mokr\u00e1-Hor\u00e1kov<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ed5f6 e-con-full e-flex e-con e-child\" data-id=\"84ed5f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-de9c5fc e-con-full e-flex e-con e-child\" data-id=\"de9c5fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c2bca79 e-con-full e-grid e-con e-child\" data-id=\"c2bca79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17e64e4 elementor-widget elementor-widget-counter\" data-id=\"17e64e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Relevant queries handled correctly<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"90\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">,9 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbeafa2 elementor-widget elementor-widget-counter\" data-id=\"fbeafa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Time saved<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"670\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+ h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cd4d7 elementor-widget elementor-widget-counter\" data-id=\"83cd4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Enquiries handled<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"6900\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecffbdc elementor-widget elementor-widget-text-editor\" data-id=\"ecffbdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #7822ff;\">Topics<\/span><\/h3><p><span style=\"font-weight: 400;\">Contacts, waste, culture, OP, construction agenda<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9540f8c elementor-widget elementor-widget-button\" data-id=\"9540f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.promestaobce.cz\/chytre-mesto\/starosta-obce-mokra-horakov-o-ai-tessa-pracuje-nepretrzite\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Link to source<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AI chatbot for the web in Mokr\u00e1-Hor\u00e1kov simplifies daily communication with citizens and puts time back where it is least in a small office. On the municipal website, the same questions are repeated over and over again. How much is paid for waste. Where to report a dog. When are the documents dealt with. Who [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5799,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,59],"tags":[],"class_list":["post-6810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot-for-websites","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mokr\u00e1-Hor\u00e1kov: Over 670 hours that were returned to the office - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.citymind.tech\/mokra-horakov-pres-670-hodin-ktere-se-uradu-vratily-zpet\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mokr\u00e1-Hor\u00e1kov: Over 670 hours that were returned to the office - Citymind\" \/>\n<meta property=\"og:description\" content=\"AI chatbot for the web in Mokr\u00e1-Hor\u00e1kov simplifies daily communication with citizens and puts time back where it is least in a small office. 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