{"id":6615,"date":"2026-02-23T13:26:40","date_gmt":"2026-02-23T13:26:40","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/zilina-when-ai-chatbot-is-backed-by-expert-research\/"},"modified":"2026-05-25T06:20:51","modified_gmt":"2026-05-25T06:20:51","slug":"zilina-when-ai-chatbot-is-backed-by-expert-research","status":"publish","type":"post","link":"https:\/\/www.citymind.tech\/en\/zilina-when-ai-chatbot-is-backed-by-expert-research\/","title":{"rendered":"\u017dilina: When AI chatbot is backed by expert research"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6615\" class=\"elementor elementor-6615 elementor-5768\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c5acd2 e-flex e-con-boxed e-con e-parent\" data-id=\"63c5acd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b4234a elementor-widget elementor-widget-image\" data-id=\"9b4234a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/elementor\/thumbs\/zilina_mesto-rmqhh3cv3dwyxi9fpgceu5tp06yb0m3ir24b8wijde.jpg\" title=\"zilina_mesto\" alt=\"zilina_mesto\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a55f5 elementor-widget elementor-widget-text-editor\" data-id=\"e7a55f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>\u017dilina is exceptional for Citymind because the impact of AI chatbot on the web is not only based on operational data, but also on independent expert research from real city operations.<\/h3><p><span style=\"font-weight: 400;\">In most case studies today, we see that AI chatbots on the web help to answer faster, save time and make information available outside of business hours. But in \u017dilina, there is an extra layer to this: a systematic evaluation that shows what such a solution actually does to the city&#8217;s communication in practice. <\/span><\/p><p><span style=\"font-weight: 400;\">The pilot operation ran from <\/span>1 July 2025 to 1 January 2026<span style=\"font-weight: 400;\">. Citymind and the Faculty of Public Administration of the Pavol Jozef \u0160af\u00e1rik University in Ko\u0161ice participated in the technical implementation alongside the city. The result is not only an interesting deployment, but also a valuable basis for other Slovak cities that want to think about AI in a substantive and data-driven way.<\/span> <\/p><h3>Why this case study is different<\/h3><p>Smart Cities Klub describes \u017dilina as a Living Lab<span style=\"font-weight: 400;\">. This fits well. The city wasn&#8217;t just checking if the chatbot was responding. It was checking when people actually needed help, what topics the chatbot was strongest at, and where the data showed room for better content or more accurate navigation.<\/span><\/p><p><span style=\"font-weight: 400;\">&#8220;In \u017dilina, we believe that AI can contribute to making the city office more accessible and &#8216;human&#8217;.&#8221;<\/span><\/p><p><span style=\"font-weight: 400;\">Peter Fiab\u00e1ne, Mayor of \u017dilina<\/span><\/p><h3>What research has shown<\/h3><p><span style=\"font-weight: 400;\">This is where \u017dilina is extremely convincing. Research conducted by the Faculty of Public Administration of the Pavol Jozef \u0160af\u00e1rik University in Ko\u0161ice and led by <\/span>Milan Dou\u0161a, PhD. <span style=\"font-weight: 400;\">  showed that the chatbot served thousands of queries in six months and delivered a very tangible operational impact for the city.<\/span><\/p><p><span style=\"font-weight: 400;\">Strongest moment? The chatbot achieved a <\/span>98.8% success rate <span style=\"font-weight: 400;\">in the building authority agenda <\/span><span style=\"font-weight: 400;\">. This is an exceptionally strong result precisely because it is not a simple FAQ layer, but an area that tends to be complex, sensitive and time-consuming for citizens.<\/span><\/p><h3>What topics did people address<\/h3><p><span style=\"font-weight: 400;\">The thematic reality of urban communication is also clearly visible from the research. Most often people dealt with waste and small construction waste, ID cards, passport fees, contacts or the construction agenda. At the same time, it became clear that cultural information was an area where content on the website needed to be added or better updated.  <\/span><\/p><p><span style=\"font-weight: 400;\">And that&#8217;s exactly the type of insight that has long-term value for the city. Chatbot isn&#8217;t just a new channel here. It also helps reveal what citizens are really addressing, when they ask questions, and where it makes sense to develop services further.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ed5f6 e-con-full e-flex e-con e-child\" data-id=\"84ed5f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-de9c5fc e-con-full e-flex e-con e-child\" data-id=\"de9c5fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c2bca79 e-con-full e-grid e-con e-child\" data-id=\"c2bca79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17e64e4 elementor-widget elementor-widget-counter\" data-id=\"17e64e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Success rate in the building authority's agenda<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"98\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">,8 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-345351c elementor-widget elementor-widget-counter\" data-id=\"345351c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Conversations outside working hours<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"47\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">,3 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbeafa2 elementor-widget elementor-widget-counter\" data-id=\"fbeafa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Saved operator time<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"483\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+ h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cd4d7 elementor-widget elementor-widget-counter\" data-id=\"83cd4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Savings in labour costs<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"6764\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+ \u20ac<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49a406e elementor-widget elementor-widget-text-editor\" data-id=\"49a406e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The success of the \u017dilina chatbot offers other municipalities a great example of good practice and shows how to make the most of modern technology for the everyday life of residents.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u017dilina is exceptional for Citymind because the impact of AI chatbot on the web is not only based on operational data, but also on independent expert research from real city operations. In most case studies today, we see that AI chatbots on the web help to answer faster, save time and make information available outside [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5850,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,59],"tags":[],"class_list":["post-6615","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot-for-websites","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u017dilina: When AI chatbot is backed by expert research - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citymind-website.azurewebsites.net\/en\/zilina-when-ai-chatbot-is-backed-by-expert-research\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u017dilina: When AI chatbot is backed by expert research - Citymind\" \/>\n<meta property=\"og:description\" content=\"\u017dilina is exceptional for Citymind because the impact of AI chatbot on the web is not only based on operational data, but also on independent expert research from real city operations. 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