A Practical Guide for Cities and Municipalities

Artificial Intelligence for Cities and Municipalities

How to save hours of administrative work, digitize government operations, and improve communication with citizens—in a practical and secure way, without letting AI create yet another mess on your desk.

3131 professional prompts for government agencies
24/7Digital Accessibility for Citizens
GDPRSecurity as the first step, not an afterthought

What You'll Find in the E-book

No science fiction. Just specific areas where AI is already helping government agencies today.

The e-book is based on practical scenarios in public administration: meeting minutes, grant calls, contracts, communication with citizens, internal policies, and the secure deployment of AI.

A routine without wasted time

Meeting minutes, documents for the city council, notices, or responses to citizens. AI helps with tasks that are repetitive.

Prompts for the Public Sector

31 ready-made prompts for municipalities and cities: from grant calls and contracts to social services and communication.

Security, GDPR, and the AI Act

What to address before employees start using general-purpose AI tools without clear guidelines.

The main point

The clerk doesn't want another tool. He wants a break from the routine.

AI will not replace employees. However, it can free them up from tasks that take time but do not improve services for citizens.

  • Taking Notes and Writing Summaries
    Rough notes quickly turn into usable notes, tasks, and next steps.
  • Document analysis
    Grant calls, contracts or methodologies can be quickly broken down into deadlines, risks and obligations.
  • Communication with citizens
    Content can be made clearer, faster, and more consistent across the website, email, and social media.

Figures from the Citymind e-book and real-world experience

AI makes sense when it can be measured.

225 hEstimated weekly savings for an office with 50 employees
13×Model Return on Investment for the Aurora AI Agent
86%On average, an AI chatbot resolves these inquiries in practice
53%of inquiries come in outside of business hours

Citymind Ecosystem

From e-book to real-world implementation.

The e-book explains the principles. Citymind puts them into practice: an AI chatbot for citizens’ websites, the Aurora AI agent for employees, and an AI voicebot for phone inquiries.

  • AI chatbot on the website
    It answers citizens’ questions based on the website and documents, provides links to specific information, and operates even outside of office hours.
  • Aurora AI agent
    An internal assistant for documents, templates, official texts, and the knowledge base.
  • AI voicebot
    It helps to handle repeated phone inquiries and peak times without long waits.
Citymind Interface Demo

The Public Sector in Practice

When the office is accessible even when it's closed.

Citymind is already helping cities and institutions find answers more quickly. Not as a gimmick, but as a practical layer of communication.

“Show me a single government official who would devote his time to you nonstop during his time off—especially on a national holiday.”Matyáš Charvát, mayor of Mokrá-Horákov
Andrej Gono, CEO and Co-Founder of Citymind

About the Author

Andrej Gono, M.Eng., is the CEO and co-founder of Citymind, a Czech startup that develops AI solutions for the public sector. Andrej is also a Ph.D. candidate in information technology at Mendel University in Brno, where he specializes in AI agents and AI assistants.

Contact: gono@citymind.tech | linkedin.com/in/andrej-gono

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